We base our itineraries on current availability and rates provided by hotels and airlines. Until we receive your deposit, the availability and rates are subject to change. Once we confirm your reservation, the rates are guaranteed. If there are any changes to your itinerary after confirmation, we will offer suitable alternatives. This is particularly important for advanced bookings, as airlines may change flight schedules due to seasonal variations.
If your agent does not provide specific information, here is our general cancellation policy:
For hotel accommodations, you may cancel up to two weeks before check-in without incurring any charges. Cancellation within one week of check-in will result in a fee equal to one night’s accommodation, and cancellation within 48 hours of reservation will result in the full amount being charged. No refunds are given for “no shows.”
For Turkish Airlines flight tickets, cancellations made up to one month before departure incur a flight penalty of 10 Euros per ticket. Cancellations made within one week to one month before departure incur a 30% cancellation fee, and those made within one week of departure incur a 50% fee. No refunds are given for no-shows, and promotional fares are non-refundable and non-changeable. This policy only applies to Turkish Airline flights, and for other airlines, please contact us for their specific cancellation restrictions.
For tours, activities, and airport transfers, you may cancel up to three days before the date without incurring any charges. Cancellation within three days but before 24 hours of the date will result in a 50% cancellation fee, while cancellations made within 24 hours of the date will result in a 100% fee. No refunds are given for no-shows.
For large groups, please refer to your agent for specific booking requirements and cancellation policies.
